About Us
Technology Response Team specializes in helping IT teams of navigate complex IT and cybersecurity environments
Our Story
Chris Hale started Technology Response Team because he saw that many IT providers weren’t responsive and didn’t seem to realize that even “small” issues are time-consuming for business owners. He also saw overworked IT departments, where prevention and IT strategy were getting forgotten among the shuffle of day-to-day problems.
That’s why he created a business where he could be a true IT partner, putting all the right technology pieces in place to help businesses grow and keep their company data safe. He worked to make a model that benefits IT employees, their companies, and their clients.
Along the way, Technology Response Team has effectively solved IT problems for growing teams, managed complicated Intune migrations, filled the gaps in cybersecurity and compliance needs, and developed thorough processes to make sure that IT, cybersecurity, and compliance is proactively managed in a way that works with your existing processes and saves you time, money, and stress.
Proactive and Responsive
There’s a reason “response” is in our company name! We usually respond in less than 5 minutes. The only thing better than fixing your IT problems quickly? Not having problems in the first place. We proactively monitor your equipment and networks to make sure everything is functioning well, and we put tools in place to help you stay updated and problem-free. Every quarter (or more often, if needed), we help you get an overall picture of your IT costs, risks, and opportunities as your business grows. We also help you reduce “technical debt” by advising on how to consolidate IT cost centers.
Always Learning
We geek out on IT so you don’t have to. Our team attends training with some of the best technology and security companies in the world multiple times a year. In between training, we attend IT conferences and events, stay up to date with industry trends, and get the latest and greatest from every source we can. Our tight-knit team makes a point of sharing information and best practices.
Extreme Ownership
We take ownership over how well your technology is working. We’ll handle all the calls with the IT departments for the software you already use, and help you order new equipment as necessary. There is no such thing as “not my problem” on our team. We make sure that we solve the problem AND any underlying conditions that were causing it, so that you don’t have “zombie” IT issues that keep coming back.
Our Team is Your Team
We put a lot of thought into making sure our company is sized just right to meet your needs. We are big enough that we always have enough coverage to handle any project, issue, or employee onboarding that you need from us. We also make sure that our staff has a wide range of specialties and the deep knowledge to give you the competitive advantage of a full IT team, but at a much lower cost. On the other end of the spectrum, we are not so big that your company gets lost in the shuffle and is just another number. You’ll get to know us and to feel like we are a trusted part of your team.
